Service Policy

At Lab Eco Solutions & Engineering Technology (LesetBD), we are committed to delivering high-quality products and reliable services to hospitals, clinics, laboratories, and research institutions.

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Service Policy

At Lab Eco Solutions & Engineering Technology (LESET), we are committed to delivering high-quality products and reliable services to hospitals, clinics, laboratories, and research institutions. This Service Policy outlines our responsibilities, customer rights, and service standards.

1. Scope of Services

We provide:

Supply of electromedical and laboratory equipment.
Professional installation and setup.
Calibration and maintenance services.
Technical support and troubleshooting.
Training for staff and operators.

2. Service Commitment

All services are delivered by trained professionals.
We ensure timely installation and technical assistance.
Service requests will be responded to within a reasonable timeframe.
Preventive maintenance schedules are offered to extend product life and ensure efficiency.

3. Customer Responsibilities

To receive effective service, customers are expected to:
Provide accurate details when requesting service.
Use products as instructed in manuals or training.
Notify us immediately in case of faults or issues.
Allow our technicians safe access to the equipment location.

4. Warranty & Support

Products may include a manufacturer or service warranty, as specified at the time of purchase.
Warranty covers technical faults but excludes damages caused by misuse, mishandling, or unauthorized modifications.
After-warranty services are available on a chargeable basis.

5. Service Exclusions